> “The highway department didn’t use to see the drivers as customers,” said Frank DePaola, administrator of the highway division for the department. “For a while there, the highway department was so focused on construction and road projects, it’s almost as if the contractors became their customers.”
This is so true in programming as well. It's very easy to be consumed by the process and neglect the purpose and end-game.
almost as if the contractors became their customers
Capture of government decisionmaking by suppliers (including external suppliers and government employees via their unions) is not so much a bug as it is a feature. (In the sense that it is not an undesirable accidental property of the system, it was the predictable desired results of actions taken by someone(s) with decisionmaking authority, not in the sense that it is socially desirable.)
This is so true in programming as well. It's very easy to be consumed by the process and neglect the purpose and end-game.